Jorge Enrique Bíquez Alvarez

 jbiquez@yahoo.com

Professional Experience

Intranet Technology, S.A. de C.V.
August 1996 to January 31st 2011.
IT Director

• Set-up of the ISP company (from Business Plan to hardware and software installation and configuration).
• Maintenance for more than 1000 PPP dial-up Internet users network (including Security).
• Developing of internal uses software: user database, remote administration Tools.
• Responsible for developing the strategy for the business with the growing of the Latin American Market and the growth of interest in this market from European and American companies.
• Developed and supervised the strategies for the following activities: Setting up the servers and communications, Billing systems, Technical support system, training material, e-commerce solutions, portal developments.
• Establish contact with internet portals, wireless carriers and interactive TV providers in Brazil, Mexico and Argentina.
• Develop business development plan for target Markets.
• Develop proposals for business development with partners.
• Manage business development process from initial contact to contract closure.
• Configuring and fine tuning all the equipment and the software need it for the business in the following platforms: Macintosh, Windows NT, Unix FreeBSD. The software includes: DNS Services, Web Servers, Email Servers.
• Develop welcoming, modern, professional, and easily navigable websites.
• Propose new products that embrace the business goals of the company.
• Analyze competitive offerings and identify areas of differentiation.
• Propose and carry out market research to create sites that addresses the vision within the target audience.
• Implement a process for analyzing, gathering and maintaining worthwhile, appropriate content (English/Spanish)
• Create and maintain product specifications, project plans and schedules
• Manage quality assurance of sites.
• Manage relationships with third-party vendors as needed; software engineers, graphic artists, copywriters and ISPs toward the successful delivery of sites.
• Keep up to date with latest technologies and competitive products and services and evaluate their application and/or challenge to our current or proposed products.
• Decisions regarding general graphics design and web developing tools.
• Supervising the development of several sites using Flash, HTML, CGI/Perl, ASP, PHP, Filemaker.
• Identify best practices in the Internet industry and apply them to our data center.
• Plan, implement, and monitor backup and disaster recovery systems.
• Worked closely with Billing Department to develop extensible user management system and the gateway with the mail system.
• Responsible for configuration and administration of DNS services encompassing approximately 1400 domains.
• Provided 3rd level technical support to business clients and dial-up customers.
• Developed technical solutions for business customers.
• Developed Visual Basic 6.0 system for easy administration of all the services offered to users.
• Responsible for education of Tech Support and Network Ops personnel on issues such as Mail configuration, routing diagnostics, DNS, general Unix system administration, NT IIS4 server administration, Webstar administration.

Teaching subjects related to the actual situation, development and techniques on the Internet Industry. Subject for students on the last grade.

Integración de Comercio y Servicios
Apr 1996 to Present
TECHNICAL CONSULTING DIRECTOR.
Little firm of my own.

Responsible for all the operations of the consulting area in the following fields to some clients:

• Interface with customers, distributors, project management, factory engineering, technical service support, customer service and the service department in order to secure, manufacture and deliver customer orders as specified.
• Develop a business plan strategy and implement a dealer structure to meet the market objectives.
• Identify opportunities to direct employ sales associates that will increase profits.
• Responsible for the recruiting, training and development of associates and distributors to achieve the sales and marketing objectives. Coordinate product training as appropriate to maintain high technical and sales standards for the sales force.
• Support field sales and customers with technical assistance regarding application and use of product.
• Coordinate resources of Project Management, Factory Engineering and Service support to provide customers the most optimal solution, properly specify the product and ensure timely delivery and acceptance are completed.
• Networking. Configuration and fine tuning.
• Development of Internet and Intranet Applications.
• Custom System Developing. Using Visual Basic , Fox Pro and Delphi.
• Private Training on various software packages.
• Technical Support on various areas. Internet, desktop software, programming.
• PC Architecture, hardware configuration and computer service maintenance.
• Software installing, set-up and use of Win9x, MSOffice.
• Set-up and maintenance of WinNT servers.
• Set-up, administration and maintenance of Linux Servers for the following services: PPP, POP3, HTTP, DNS, database, firewall, FTP, games.
• Installing, set-up and administration of FreeBSD 2.5 – 4.2 servers for Intranet applications, internet services, gaming.

Multisistemas Consultores, S.C.
Jan 1996 to Apr 1996
BUSINESS PARTNER

• Interface with customers, distributors, project management, factory engineering, technical service support, customer service and the service department in order to secure, manufacture and deliver customer orders as specified.
• Responsible for the recruiting, training and development of associates and distributors to achieve the sales and marketing objectives.
• Coordinate product training as appropriate to maintain high technical and sales standards for the sales force.
• Communicate with customers to ascertain requirements for new and/or enhanced application systems.
• Provide analytical support and write specifications to effectively maintain, enhance and develop application systems consistent with user needs.
• Design of new application functionality and data structures, integration with other data sources, design and development of user interfaces, workflow rules, data migration strategies, etc.
• Promote efficient user utilization of systems developed.
• Cooperate with and provide technical support to project team members and co-workers.
• Develop and maintain proficiency in technical and analytical tools as defined by company standards.
• Develop accurate documentation that complies with company standards.
• Supervise the performance of the consultants in the following areas: Software installation, tuning, application development, feasibility analysis, training, Quality Assurance in the Central region of Mexico City.

S.D. Indeval, S.A. de C.V.
Mar 1995 to Jan 1996
(a company depository for the stocks from the Mexican Stock Exchange)
SYSTEMS ADMINISTRATOR

• Security Officer of the AS/400 system supervising all the activities related with the system administration such as backups, installation and configuration of all new users and equipment, upgrades to the Operating System, security and integration with other plattform.
• Definition of the acceptance politics for INTRACS/400 software.
  OS tuning in order to get the best performance, according to new users and applications.
• Evaluation and definition of new technologies to cover the actual strategy of the institution.
• Preparation, presentation and enforcement of budget for the department.
• Ensured processing of all the applications on a daily basis.
• Maintain departmental efficiency as the area and its services expanded
  Operated independently during frequent absences of the Computer Systems President. Given authority to exercise judgment and make decisions in many critical areas.
• Developed system In Visual Basic to distribute electronically the reports of the INTRACS/400 to the broker houses.
• Developed presentations which reached top-level management.
  Replaced obsolete machines or upgraded them when applicable, reducing costs and gaining performance with a low investment.
• Reduce work force and replace unsuitable personnel with more effective ones.
• Provided phone support for proprietary telecommunications software.
• Responsible for all in-house technical support of Windows95/98 and NT systems.
• Designed and built intra-office LAN.

Bolsa Mexicana de Valores, S.A. de C.V.
Oct 1991 to Mar 1995
The Mexican Stock Exchange.
LOCAL AREA NETWORK AND SYSTEM ADMINISTRATOR

• Security Officer of the AS/400 system supervising all the activities related with the system administration such as backups, installation and configuration of all new users and equipment, upgrades to the Operating System, security and integration with other plattform.
• Definition of the acceptance politics for ADAM software. A complete software with 21 modules to cover all the different administrative areas, including programs for Financial operations, Human Resources and Material Resources.
• Maintain departmental efficiency as area and services expand.
• Ensure processing of the applications, including accounts receivable and payable, payroll, labor analysis, cost of sales, inventory control, customer mailings, reports and all time-recording operations.
  Local Network administrator using LAN Manager software and Windows NT (70 users).
• At request of the financial director prepared special cost analysis of old reporting and processing methods as compared with the cost of new computer applications.
• Developed presentations which reached top-level management.

Universidad del Valle de Mexico
Aug 1988 to Dec 1991
A private University in México City
PARTIAL TIME PROFESSOR.

• Taught various subjects in computer sciences, mainly for students in the last two grades.
• Helped find and hire new qualified teachers.
• Contact with providers and follow-up on architectural planning and construction of all the areas for computer laboratories, plus specifying and installing all new equipment.

Viajes Meca, S.A. de C.V.

Oct 1988 to Sep 1991

A travel Agency based in Mexico City.

SYSTEMS MANAGER.

• Directed 15 full-time employees, supervised efforts of 125 agents.
• Continuously recruited, encouraged, trained and worked with new personnel.
• Made recommendations to every department in company.
• Worked in eight projects simultaneously, including automation of all the services, improve work flow information and cost justification on new computer systems.
• Directed design and development of the different information systems for the company.

Grupo Bursatil Mexicano, S.A. de C.V.
Sep 1986 to Oct 1988
A stock Brokerage firm in Mexico City.
PROJECT LEADER.

• Programmer Trainee, promoted to Project Leader, in charge of making recommendations to every department in the brokerage house.
• Worked in five different projects simultaneously, including automation of the administrative area, improvement of work flow of information and cost justification on new computer systems.
• Coordinating and scheduling Analyst, responsible for the developing of future projects related with the LAN and the exchange of information with the HP3000 system.
• Coordinating all the activities related with the installation, configuration and fine tuning of the hardware and software in the LAN.

Universidad Autonoma Metropolitana
Nov 1981 to Sep 1986
A public University in Mexico City.
TECHNICAL SUPPORT ASSISTANT MANAGER, PROJECT LEADER, DEVELOPMENT SYSTEMS CHIEF.

• Technical Support Staff, promoted to Project Leader and then promoted to Development Systems Chief.
• As assistant director of admissions, set up a system of recruitment control for the campus.
• Gave talks to high school students and various interest groups in the area. Later passed on qualifications of applicants.
• Programmer Trainee, promoted to Systems Officer making recommendations to every department in bank. Work in eight projects simultaneously, including automation of wire-room services, improve work flow in proof and transit and cost justification on new computer system.
• Coordinating and scheduling analysts and programmers, responsible for the developing of future projects related with all the information of the University.
• Coordinating of the design and development of the new library system.
• Hired, trained and directed new personnel.
• Selected distributors and dealers, recommended acquisitions of the new equipment and development tools.

AS AN INDEPENDENT CONSULTANT

Jun 1983 to present

• Develop different custom systems to clients in Clipper, DBASE, FOXPRO for Windows, Visual Basic and Delphi.
• Training in different software packages: MS-OFFICE, Lotus Suite Deal, accounting packages, Administrative packages.

Actually giving training, support in everything related with the INTERNET technology: e-commerce, electronic business development, portal development, Web Pages design, Equipment configuration and recommendation, Security, training.